Introduction
At Rest Housing, we take your privacy seriously. This policy explains how we collect, use, store, and share your personal information, in line with UK GDPR, the Data Protection Act 2018, and appropriate housing management practice.
1. Who We Are
Rest Housing is the data controller for your personal data. If you have any questions or wish to request a copy of your data, please contact our Data Protection Officer using the contact form here.
2. What Information We Collect
Depending on our interaction with you, we may collect:
- Identity: name, date of birth, contact details
- Circumstantial: tenancy, referral, or support data
- Sensitive: health or vulnerability details (with explicit consent or where lawfully required)
3. How We Use Your Information
We process data for purposes such as:
- Managing accommodation and tenancy services
- Supporting residents with care needs
- Complying with legal and regulatory obligations
- Conducting audits, research, or improving our services
4. Data Sharing
We may share your information with trusted partners, including local authorities, care providers, and trusted contractors — always subject to strict confidentiality agreements and legal requirements.
5. Data Retention
Your personal data will only be retained for as long as necessary to fulfil the purpose it was collected for. Retention schedules follow UK housing regulation standards.
6. Your Rights
Under UK GDPR, you have rights including:
Access to your data
Request for correction or deletion
Restrict or object to processing
Data portability
To exercise these rights, please contact our Data Protection Officer using the contact form here.
7. Security Measures
We use appropriate technical and organisational measures (e.g. secure servers, encrypted email, restricted access) to protect your data from unauthorised access, loss, or misuse.